Find answers to frequently asked questions about daily apartment rentals: booking, payment, house rules, cancellations, and more. If you can’t find the information you need, contact us.
Booking
Select your dates and number of guests on the property page, then submit a request. Once the host confirms availability, pay the deposit to lock in your stay.
Yes, you can call the phone number displayed on the website or individual listing page to place a booking via phone.
- The host usually replies within a few hours. You can see the request status in your account, and you’ll get a confirmation notice by email (and via Telegram, if you’ve connected the bot).
Yes, minimum stays are set by each host individually and are displayed on the listing page.
This means the dates are already booked or blocked. Try selecting different dates or message the host in the chat to ask about alternative properties.
Yes. Enter the actual guest’s contact details when submitting the request so the host can coordinate check-in directly.
No, there are no service fees or booking commissions. All apartments are rented directly by the owner, so you get a transparent price with no middleman markups.
Payment & deposit
Pay your deposit securely online via LiqPay using any Visa or Mastercard (Ukrainian or international). Pay the remaining balance upon check-in with cash or another method agreed upon with the host.
The deposit is a partial payment required right after host confirmation to secure your reservation dates. The exact amount will appear in your confirmation notice.
If payment doesn’t arrive within the set time from confirmation (usually 24 hours, less if check-in is today or tomorrow), the booking is cancelled automatically and the dates become available to other guests again. You’ll receive an email explaining this, and you can book again.
Some apartments charge a separate daily city tax collected at check-in. If applicable, this fee is listed under the “Price” section on the listing page.
An immediate confirmation will appear on screen, followed by an email. Your account status will switch to “Confirmed.
Cancellations & changes
Yes, you can cancel from your account or by messaging the host in chat. Refund terms depend on whether the deposit has already been paid (see below).
No, deposits are non-refundable. No-shows without notice also result in cancellation without refund. Please double-check your dates before paying.
If you notice shortly after booking, you can submit a date-change request. The host will approve it subject to availability or suggest alternative options.
Unused nights are non-refundable.
Yes, submit a date-change request through your account dashboard. Approval depends on availability.
You will receive a notification immediately. Contact the host via chat to arrange a full refund or find a replacement apartment.
Check-in & house rules
Check-in and check-out times are listed on each apartment’s page (typically: check-in from 2:00 PM, check-out by 11:00 AM). Early check-in or late check-out should be arranged with the host in chat beforehand.
Closer to your check-in date, the host will send detailed instructions — an intercom code, a key lockbox, or arrange to meet you in person.
Yes, most apartments welcome guests with children — check the “Rules” section on the specific listing page for details.
Staying with a pet is only possible with prior approval from the host, and not in every apartment — check the listing’s “Rules” section or ask in chat before booking.
Smoking indoors is not allowed. In apartments where it’s permitted, you may only smoke on the balcony.
No, loud parties are not allowed — please respect the neighbors and keep quiet hours from 9:30 PM to 8:30 AM.
Account Dashboard & Host Communication
Use the built-in chat in your account dashboard. Hosts receive immediate notifications and usually reply within a few hours.
Check “My Bookings” in your dashboard to view your status (Pending Confirmation / Pending Payment / Confirmed) and reservation details.
Yes. An account lets you manage bookings, chat with hosts, and unlock personal discounts.
Yes! Complete your profile (photo, name, phone) to unlock a permanent personal discount on every booking. Additional first-booking discounts may also apply—check your dashboard for current rates. (Note: Confirm active discount percentages in admin panel before publishing)
Reviews
Only guests with verified, completed stays can leave reviews, ensuring all feedback on the site is 100% genuine.
No, hosts cannot see ratings or reviews before publication. All feedback is published automatically to ensure complete honesty and transparency.
Yes, hosts can post a public reply underneath your review on the listing page.
Reviews containing profanity, external links, political propaganda, calls to violence or terrorism, hate speech, or private personal data are strictly prohibited and will be removed during moderation.
Loyalty Program & Special Offers
You get guaranteed rates, direct communication with the host, and a discount on your first confirmed online booking.
Yes! Complete your profile (photo, name, phone) to unlock a permanent personal discount. Discounts apply exclusively to the room rate and do not cover extra services or taxes.
Yes, we periodically offer seasonal promotions and special deals for extra savings on your stay.